By visiting or shopping at FurnitureToronto.com, you accept the following terms and conditions. Please read them carefully.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of FurnitureToronto.com or its content suppliers and protected by United States, Canadian and international copyright laws. The compilation of all content on this site is the exclusive property of FurnitureToronto.com and protected by United States, Canadian and international copyright laws. All software used on this site is the property of FurnitureToronto.com or its software suppliers and protected by United States, Canadian and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. FURNITURETORONTO.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FURNITURETORONTO.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURNITURETORONTO.COM DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM FURNITURETORONTO.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FURNITURETORONTO.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By placing an order, customer consents to and agrees to abide by any and all of the following Terms and Conditions
FurnitureToronto.com makes no warranty of any kind with respect to the information posted on this website. While FurnitureToronto.com makes every effort to ensure the accuracy of the data, this website could include typographical errors and technical inaccuracies. In addition, photos may not present actual products.
Prices listed on website are subject to change without notice. Although FurnitureToronto.com updates prices on daily basis, the actual prices, manufacturer promotions or offers may change before we are able to update and post the information on website. In the event of an unexpected cost increase or other change, we will contact you to determine whether you want to continue your order at the new price or cancel your order. We reserve the right to decline the acceptance of any orders.
In no event shall FurnitureToronto.com be liable for any damages caused by any product or failure of such product to perform, whether or not advised of the possibility of such damage and regardless of the theory of liability pursuant to which such damages may be sought.
If Customer makes any claims against FurnitureToronto.com or its owning Corporation, 1550112 ONTARIO LIMITED, Customer agrees that the venue for such claims will be in the City of Toronto, Ontario, Canada.
Customer Credit Card Charges
If necessary, Customer authorizes FurnitureToronto.com to charge their Credit Card for any Restocking or other charges, in addition to the cost of the products to include shipping charges for any product returned.
When the merchandise is received, we ask that you inspect the outside of the cartons for any shipping damage. In the event there is noticeable damage to the cartons or packaging, we ask that this is noted on the freight bill as ¡°Damaged Cartons. Subject to inspection¡±. If you find there is damage to the product contact us within 24 hours of receiving and we will either repair or replace the merchandise.
100% Satisfaction Guarantee
You may return any item with 14 days, excluding custom-built furniture, subject to the Return Policy stated below.
If an item is delivered damaged, please report it to us within 24 hours and it will be repaired to new condition, replaced or you can have credit towards another item. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us, and make us aware of the problems before returning it, so that we may properly set up a pick up from your location. If you do not wish to receive a repair or replacement for the damaged item, you may return the item for a refund minus a 20% Restocking fee plus return freight.
If there is nothing wrong with the merchandise and you simply do not like the choice you made, the item may be returned for a refund minus a 20% Restocking fee. You are responsible for all return shipping costs. If you would like us to issue a call tag to pick the item from your home or business, you will be charged the cost of the pickup plus return shipping. Items must be returned within 14 days of receiving the merchandise. All products must be in the original packaging in order to be returned. If the product is out of the packaging, we will not pick up the product. If you do not have the original packaging, we can send a crew to repackage the item for you for an additional fee. Custom-built items cannot be returned or exchanged.
In the event the furniture does not fit into the room or into the house, the customer is responsible for the freight cost both ways and a 20% restocking fee, no exceptions.
Please note it may take up to 30 days for the refund to post to your credit card statement.
If you are not home at your agreed upon delivery time without notifying us to come back at a later time, you will be charged a fee for re-delivery.
If you return, refuse, or miss your delivery appointment(s) for a non-defective/un-damaged product, you will be responsible for all return shipping costs.
If you do not pay these costs directly to the carrier in advance, they may be deducted from your refund, after the product is returned to the appropriate warehouse.
Even though FurnitureToronto.com offers "Free Delivery", please note that orders that are refused for no reason without prior notice or canceled after the product is in transit, the customer will incur both freight charges to the customer¡¯s home/office and the return freight charges back to the warehouse.
When merchandises arrive our warehouse and are ready for delivery, our staff will
contact you and arrange delivery. We can store the merchandises two months for free.
After two months of free storage period, a storage charge (25% of the merchandise value
per month) will be incurred. If a customer arranges an approxmite delivery date
clearly stated on the invoice and the product arrives early, we will not charge
the storage fee until 30 days after the original delivery date on the invoice.
Canceling or Changing Orders Standard Items:
Standard items can be canceled anytime subject to a 20% restocking fee.
Custom Items: A custom item is an item that has a color option swatch to choose from. These items are all custom made to order and are not sitting in stock in our warehouse. Custom items may be cancelled anytime prior to manufacturing subject to a restocking fee as stated above. These orders cannot be changed after this time due to the fact that they are in the manufacturing process.
Most of the products we sell include a warranty directly from the company that manufactures the product. FurnitureToronto.com disclaims all other warranties including but not limited to warranties of merchantability and fitness for a particular purpose.
Out of Stock/Backorder Products
In some cases items will be backordered and out of stock. You will be notified with estimated delivery time. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases this can take up to 16 weeks.
In addition to drop-off delivery and in-house delivery, FurnitureToronto.com provides Installation Service with extra charge. Installation Service includes inside placement, up to two (2) flights of stairs, unpacking, debris removal, and light assembly limited to thirty (30) minutes. The first flight of stairs shall constitute the fourth to fifteenth step and each additional flight shall consist of 10 steps or a fraction thereof. Stair carries in excess of two flights shall be charged an additional $20.00 per flight per shipment.
Light Assembly Services are limited to those that can be performed with a crescent wrench and screwdrivers and are not to exceed 30 minutes per delivery. Light assembly that exceeds 30 minutes will be charged at a rate of $20.00 per quarter hour or fraction thereof. Set-up and light assembly services do NOT include any electrical or component hook-ups.
Customers are responsible for disposal of all cartons and debris.
The shipping times we quote are estimates, not guarantees. When it comes to order times we are depending on the factory to provide us with the estimated ship date. If we find that there's going to be an unusual delay for your order, we will notify you.
We accept Cash, Visa, American Express, CERTIFIED personal check, money order, and cashier's check. Your credit card will get charged once the order is confirmed.
If there is a pricing error on our web site, we will contact you with the correct price before processing your order.
Sales and Discount
Sales are taken off the price before purchase. Sale prices are good only for the dates shown. We do not discount or credit previous orders that were not on sale at the time of purchase. In most cases the discounts are passed down from the manufacturer and we cannot discount prior sales.
On occasion items will be discontinued without notice. In this case we will contact you with a replacement or similar product. At this time the order can be canceled without penalty.
We do not guarantee color, tone, shades or finishes on any item because screen settings may vary from computer to computer. For the best depiction of item color, set screen so that other items in the picture seem to be in their natural color. If you are trying to match items with other items you already have, you must do so at your own risk. Please read our store policies before making a purchase.